1. Who We Are
Nene Digital is a web design business based in England. We provide website design, accessibility auditing, and ongoing maintenance services to parish and town councils and related organisations.
We are the data controller for any personal data you provide to us through this website. That means we are responsible for deciding how and why your data is used, and for keeping it safe.
If you have any questions about this policy or how we handle your data, please get in touch at info@nene-digital.co.uk.
2. Information We Collect
Contact and enquiry data
When you send us a message through the contact form or the project enquiry form, we collect your name, email address, council name, and the contents of your message. We use this to respond to your enquiry. Our lawful basis is legitimate interests.
Website analytics
We collect anonymised data about how visitors use this website, including pages visited and approximate location by country. This data cannot be used to identify you individually. Our lawful basis is consent, obtained via the cookie notice on your first visit.
Newsletter subscriptions
If you subscribe to our newsletter, we collect your email address to send you occasional updates. Our lawful basis is consent. You can unsubscribe at any time using the link in any email we send you.
Technical and server data
Our hosting provider automatically records standard server logs, including IP addresses and browser types. This is used for security monitoring and performance. We do not use this data to identify individual users.
3. How We Use Your Data
We use the information we collect for the specific purposes set out below. Where we rely on legitimate interests as our lawful basis, we have considered whether those interests are overridden by your rights and do not believe they are.
Responding to your enquiry
We use the information you submit through our forms to reply to your message and, where relevant, to prepare a project proposal.
Sending updates (with your consent)
If you have subscribed to our newsletter, we use your email address to send occasional updates about parish council websites and accessibility guidance. You can unsubscribe at any time.
Improving this website
Anonymised analytics data helps us understand how people use this site so we can make it more useful.
Meeting our legal obligations
We may retain certain records to comply with our legal and contractual obligations.
4. Data Security
We take appropriate technical and organisational steps to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Data you submit through our forms is transmitted securely and stored within systems operated by our service providers.
We retain personal data only for as long as necessary for the purposes described in this policy. Enquiry data is typically retained for 12 months. We review data periodically and securely delete records that are no longer needed.
We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data with service providers who help us operate this website (such as our hosting and CMS providers), but only to the extent necessary and under appropriate data processing agreements.
5. Cookies & Tracking
We use cookies on this website for analytics and to remember your preferences. A full explanation of the cookies we use, what they do, and how to manage or disable them is set out in our Cookies Policy. By continuing to use this website after accepting the cookie notice, you consent to our use of cookies as described there.
6. Contact Information
Under UK GDPR, you have the right to access the personal data we hold about you, have inaccurate data corrected, request deletion where there is no longer a legitimate reason for us to hold it, object to our processing, and withdraw consent where consent is our lawful basis.
To exercise any of these rights, or if you have a concern about how we have handled your data, please contact us at the details below. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data properly. Their website is ico.org.uk.