Terms of Service

When you commission services from Nene Digital, you agree to be bound by these terms. They form the basis of our contract with you.

If you are commissioning services on behalf of a parish or town council, you confirm that you have the authority to enter into this agreement on the council's behalf.

These terms apply to all services we provide, including website design and build, accessibility audits, and ongoing maintenance retainers.

We will provide the services set out in a written proposal or statement of work agreed with you before any work begins. The scope of work, deliverables, and indicative timeline will be confirmed in writing.

Any changes to the agreed scope must be agreed in writing by both parties. We reserve the right to charge for additional work that falls outside the original scope.

We will deliver our services with reasonable skill and care. We do not guarantee specific outcomes beyond those described in the agreed scope of work.

Our fees are set out in your proposal. Where a fixed price is agreed, that price will not change unless the scope of work changes by mutual agreement.

For website build projects, we require a deposit of 50% before work begins, with the remainder due on practical completion. Exact payment terms will be confirmed in your proposal.

For monthly retainers, invoices are issued at the start of each month in advance.

Payment is due within 30 days of invoice unless otherwise agreed in writing. We reserve the right to suspend work if a payment is overdue by more than 14 days.

You are responsible for providing us with accurate information, content, and access to any systems or accounts we need to carry out the work.

You are responsible for reviewing and approving work at the stages agreed in your project. If you do not respond within the agreed review window, we may treat the work as approved and proceed.

You are responsible for ensuring that any content you provide does not infringe the intellectual property rights of a third party, and that you have the right to use any images, logos, text, or other material you ask us to include.

On receipt of final payment, you will own the rights to the website design and original content we produce specifically for you.

We retain ownership of any general-purpose tools, frameworks, templates, or reusable code components developed by us that are not specific to your project.

We may reference the work we have done for you in our portfolio and marketing materials unless you ask us in writing not to do so, in which case we will not.

We will treat any information you share with us in connection with your project as confidential and will not disclose it to third parties, except where required to do so by law or where disclosure is necessary to carry out the services (for example, providing assets to a hosting or CMS provider).

This obligation continues after the conclusion of any project or engagement.

We are not liable for any indirect or consequential loss, including loss of data, revenue, or business opportunity, arising from your use of or inability to use your website, or from any third-party services used in connection with your project.

Our total liability to you for any claim arising from our services will not exceed the total fees paid by you for the specific service to which the claim relates.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law.

Either party may terminate a project by giving written notice to the other. If you terminate a project part-way through, you will be charged for all work completed to the date of termination, plus any costs we have incurred that cannot reasonably be recovered.

If we terminate a project due to non-payment or a material breach of these terms on your part, we retain the right to withhold delivery of completed work until all outstanding fees are paid.

These terms are governed by the law of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms were last updated on 21st May 2026. We may update them from time to time. The current version will always be available at this address.